Thank you for choosing eServiceFlix for your design and branding needs.
Because we provide digital services, our refund rules are different from physical product businesses. Please read this policy carefully before placing an order.
1. Digital Service Nature
All services offered on https://eserviceflix.com/ are digital and delivered electronically.
This includes logo design, branding services, graphic design, social media design, and similar work.
Since digital files cannot be “returned,” traditional returns do not apply.
2. Refund Eligibility
We offer refunds only in the following cases:
✔ 2.1 Non-Delivery of Service
If the service was not started or delivered within the agreed timeframe.
✔ 2.2 Duplicate Payment
If you were charged twice for the same service by mistake.
✔ 2.3 Technical Issues with Payment
If your payment was processed incorrectly or failed, but you were still billed.
3. Non-Refundable Cases
Refunds cannot be issued in the following cases:
❌ 3.1 Completed or Delivered Services
Once a design has been delivered (even in preview or draft form), refunds are not available.
❌ 3.2 Change of Mind
Refunds cannot be granted simply because you changed your mind or no longer need the service.
❌ 3.3 Customer Non-Response
If you fail to provide required information, instructions, or feedback necessary to complete the project.
❌ 3.4 Unsatisfaction After Final Delivery
We provide revisions to ensure satisfaction, but if you refuse revisions after delivery, refunds are not offered.
4. Revisions Policy
We offer revisions according to the plan you purchased.
Revisions cannot be exchanged for refunds.
5. Project Cancellation
If you request cancellation before work has started, a partial refund may be considered depending on time and resources reserved.
Once work has begun, cancellations are not eligible for refunds.
6. How to Request a Refund
To request a refund, please contact us directly through our website:
🌐 https://eserviceflix.com/
Include in your message:
-
Order ID
-
Payment receipt
-
Reason for refund request
We will review your request within a reasonable timeframe.
7. Policy Updates
We may update this Refund & Returns Policy at any time.
Changes will be posted on this page with the new “Last Updated” date.